Being an Airbnb host is a lot like being a hotel concierge. Even though you aren’t physically present, your guests expect certain services and amenities as part of their stay. But while providing these basics will certainly help you build a reputation, it’s the little extras and unique personal touches that will really bring your short term rental business to the next level. Here are a few ways you can truly impress your guests and make their stay more memorable.
Wow Your AirBnB Guests with A Royal Welcome
When your short term rental guests arrive, surprise and delight them with a hand-written note and complimentary welcome basket filled with goodies and treats, like snacks, bottled water, books or magazines, and maybe even a bottle of wine. If your property is located in a touristy area, consider throwing a few souvenirs in, along with some local guides, restaurant menus and personal recommendations. A good rule of thumb is to spend 5 – 10% of one night’s stay on a welcome gift.
That Right-At-Home Feeling
There’s a reason people choose sites like Airbnb, VRBO and HomeAway for their short term rental needs as opposed to traditional or boutique hotels. And it’s almost always because they’d prefer a more comfortable, home-away-from-home experience. You can add to this by incorporating some additional resources and extra touches to your short term rental, like soft bedding, full size toiletries and a well-stocked kitchen. Think about the little things that make a house a home and incorporate them into your unit, and you can truly wow your Airbnb guests.
For those guests that are traveling with children, make their stay in your short term rental more enjoyable by providing kid-friendly activities, like toys, games, puzzles and DVDs. Make the lives of parents easier by equipping your Airbnb rental with products for little ones, like a highchair, a stroller and a pack-n-play. (Trust me – the fewer things parents have to lug around while traveling, the more enjoyable the experience will be for everyone.)
Not everyone staying in your Airbnb unit will be on vacation. Some may be in town for business purposes. Make their experience more enjoyable by providing modern conveniences, like an iron and an ironing board, fast and reliable WiFi connectivity, a laptop-friendly workspace, extra phone chargers and an umbrella in case it rains. Think about what you would appreciate if you were traveling for business and add those features to your unit.
A Touch of Luxury
If you really want to wow your AirBnB guests, find ways to go above and beyond. For instance, hire a daily maid service to come in and provide turn-down service, leave chocolates on the pillows and fresh water by the bedside nightly. Stock the cupboards with gourmet coffee or include a bottle of champagne in the fridge. Brighten up your guests’ stay with freshly cut flowers. Provide lush bathrobes and slippers in the master bedroom. Include note-cards around the house with helpful instructions. The possibilities are limited only by your imagination.
As a short term rental host, it’s your job to make your guests’ stay as comfortable and enjoyable as possible. By incorporating some or all of the suggestions above, you’ll be able to elevate the guest experience, generate more favorable reviews, get more repeat business and ultimately increase your profitability.
Interested in becoming a short term rental host, but not sure where to get started? Check out these tips.